FAQ

This post is also available in: Español (Spanish) Português (Portuguese (Brazil))

Questions of our customers

1 Why is the offer I found before on the page no longer available?

Answer: Bids are always modified over time being updated on our social networks, so, if you have seen any offer released from us, simply let us give an answer to the doubt through our email or whatsapp: + 5-81-9-9250 – 5005 / marketing@vl3turismo.com

2. What are the payment methods and installments available?

Answer: We accept bank deposits in our legal account, you would earn a discount using this payment method, and you can handle what is left to be paid on the day of the first tour in Santiago. We also accept payment installments using your credit card to split 12 times, but it generate interests. Please contact us to make your simulation.

3. What are the requirements regarding the documentation and the vaccine certificate I must have to travel?

Answer: The vaccine is obligatory for those who visit Easter Island, to Santiago you do not need one. Right after you land on the island, present the CIV (Spanish Acronym) – International Certificate of Vaccination against yellow fever, which can be obtained at the international airport you choose to embark. But attention, the vaccine has to be taken 10 (ten) days before your trip.

4. What are the documents required to enter Santiago?

Answer: Many web sites say that a document with a single photo. But this information is wrong!

  • Old and laminated RG does not work. RG may not exceed 10 years and must be in good condition.
  • Driver’s license does not work.
  • If you are a foreigner and live in Brazil but you’re not naturalized, RNE doesn’t work.
  • Child RG without a birth certificate is not enough.
  • The passport of the child without a birth certificate does not work.
  • A passport with less than six months validity does not work.
  • The child not accompanied by one of the parents also requires additional documentation. Better check the necessary documents for the child to your airline. It may be the case you have embarked without these documents and the employee has had a good day and allows you to give any document or excuse, it may also be that the employee is on a bad day and following each one of the rules, making them require document after document. Are you willing to put yourself in a stress situation while traveling or risking the entire investment made? As we know you’re not, it takes nothing to carry the adequate and proper documents.
5. If I cancel my trip, have I the right to receive payments that I carried out for VL3 tourism back?

Answer: To cancel, check the clauses signed in your contract with one of our assistants.

6. What accessibility does VL3 tourism company offers for wheelchair users or the elderly?

Answer: We have spacious vans with wheelchair ramp and we offer pick-up service on their accommodations for our customer’s convenience. So, if the client is a wheelchair or elderly, he will have no difficulty getting around with us.

7. Can I add special requests to my reservation?

Response: Yes you can. Please state your needs to our seller.

8. About the VL3 tourism contract, can I change the tours? Is there a fine?

Answer: You can change the tours since it is done in advance, as we have a schedule, at the last minute there may be no available van for the determined date that is changed. There will be a fine if the contract is canceled in accordance to the clauses of your contract and that causes damage to VL3 Tourism, but to change a tour for another, simply pay the amount of the difference if the new tour is of greater value.

9. About discontinuation of the ride and general condition?

Answer: We can send you our contract where it is written clearly all the clauses in case of withdrawal and general condition.

10. What can’t I miss in Chile?

Answer: You cannot miss to know at least one winery, the snow in the mountain range and some Pacific tour. To make your desired tours and according to the period of your trip, please contact one of our sales representatives and you will have your personalized package.

11. Is there any advice for shopping?

Answer: Yes. We have a shopping tour where we take you to an Outlet that has discounts on famous brands and we also have exclusive shopping malls in Santiago you cannot find in other countries.

12. When is it low or high season in Chile?

Answer: From mid-June to mid-September high season begins. The other months are low season.

13. How is the climate in the country? When is it cold? Until when is there snow?

Answer: In the winter it’s cold with below-zero temperatures in the mountain range, in the summer gets pretty hot, but climate can fluctuate, at night it can blow, so it is always important to carry a jacket in your luggage. From mid-May to September it’s usually cold. When it rains in the city of Santiago, it snows in the mountain range, and it is unpredictable to know how long the snow stays. Usually from July to September, there is snow but it is not 100% certain.

14. What kind of clothes should I use on snow?

Answer: Waterproof clothes are appropriate to use in the snow, because the temperature is below zero, so it has to be these special clothes because the snow wets and can cause hypothermia.

15. Rental of clothing and snow equipment?

Answer: We rent clothes for our clients on the way to the snow tour. VL3 Tourism now has its own shop. We will show the options for our customers from the kit (coat, pants, boots and gloves). The equipment for skiing and snowboarding, our clients will be available to rent from a store we’ll stop when we are on the way to the tour. It is good quality equipment.

16. What clothes to wear in summer? And what clothes to wear in winter?

Answer: In summer you should wear light clothes, comfortable shoes and a jacket, because at night the temperature can drop. In winter, it should be clothes for the cold, gloves, boots and comfortable sneakers, for the days temperature drops more, coats, pants.

17. At what time of year do the ski resorts open?

Answer: Ski resorts open when snow actually begins to fall in winter which is usually between the middle of June and the middle of September. In the other months even though some snow suddenly falls, it is not enough to make the ski resorts open the season for skiing.

18. How many ski resorts are there in Santiago? What is the difference between each of them?

Answer: In Santiago you have nearby the mountain range that has the seasons: Valle Nevado that differentiates itself by being the most famous because it has a top hotel, where celebrities also like to go to, the slopes are good for those who enjoy the adrenaline of skiing or to do Snowboarding. The Farellones ski resort is chosen by adults who are accompanied by children because there is the famous activity known as Tubing (a buoy where the person descends on it), but it is advisable to buy the tickets in advance for this activity, as they may sold out. La Parva is part of the biggest winter sports area in South America – you can even reach the neighboring station of Valle Nevado simply by sliding down the slopes. El Colorado is the most famous winter season among Chileans, and probably the oldest. It has very cool tracks and a cable car with a breathtaking view.

19. Which currency should I use in Chile? Which currency to take? Peso, dollar or real?

Answer: The currency used in Chile is the Chilean peso. We suggest you exchange some pesos in your city to get around when you get off at the airport, or if you need to buy food or other necessities. Then we indicate that we are going to make the exchange on the famous Agustinas Street, there are several exchange offices with good prices, one is the side of the other. But attention: there are still people evil in this world who may want to steal from you! If you see someone showing an offer and calling you to follow him to change your money, do not accept, because you will be to be victim of a fraud. Only exchange your money at the authorized exchange shops and you will have no problems. We at VL3 tourism accept the real, peso or dollar to facilitate our client’s life. But not all establishments accept real. There are several places where the dollar is accepted.

20. Do foreign exchange offices open on weekends?

Answer: They do. Usually after 10:00 AM, time the Santiago trade begins. However, the quote usually goes bad, we suggest switching during the week, unless you can only on weekends.

21. Is it mandatory to have a travel insurance to enter Chile?

Answer: It is not obligatory, it does it who wants it. It’s important to do it, but rest assured if you have not.

22. What is the amount of wine that I can carry on my return to Brazil?

Answer: An important detail is to check the rules of the airlines. For most companies, the allowable transportation quote is usually less than that authorized by the IRS. LATAM, for example, suggests shipping through its aircraft a maximum of five liters (six bottles) per person.

23. Will it snow during the period of my trip?

Answer: Usually the period when snow falls is from the end of June to the middle of September. However, it has been years that is very uncertain, already happened to snow beginning of June, as also happened to snow after September. Consult one of our sellers and he can see the weather forecast to assist you.

With Children and Adolescents

1. Is the ticket price for children the same as for adults?

Only domestic flights of children under two years old, who are not in a seat, pay up to 10% of the adult fare. There is no discount on international flights or for children over two years.

2. What are the necessary documents for the embarkation of children and adolescents?

On domestic flights the Birth Certificate (original or certified copy) or other valid photo document can be accepted. For children up to 12 years of age, a document must also be presented to prove the affiliation or relationship with the person in charge, in compliance with the other requirements established by the Child and Adolescent Statute and the Child and Youth Court of the place of embarkation. In the case of international flights, the identification document is the Passport, in addition to that provided by the National Council of Justice and the determinations of the Child and Youth Court of the place of embarkation.

In the case of international flights, the identification document is the Passport, in addition to that provided by the National Council of Justice and the determinations of the Child and Youth Court of the place of embarkation, as well as the guidelines of the Federal Police – DPF.

3. Is it possible for children and adolescents to travel unaccompanied by their parents?

In domestic flights, any adolescent (between 12 and 17 years old) can travel unaccompanied independently of the authorization of those responsible. Children (up to 12 years old) are subject to legal requirements. Consult the airline in advance to update the Statute of the Child and Adolescent, in addition to the requirements of the Child and Youth Court of the place of embarkation.

In international flights, a judicial authorization is required for the embarkation of unaccompanied minors, both children and adolescents, of those responsible or in the company of only one of these.

Medical information and security

1. What are the rules for carrying liquid in hand luggage on international flights?
  • Liquids, gels and pastes shall be carried in transparent plastic packaging of up to 1 liters, not exceeding 20x20cm and completely sealed (one pack per passenger);
  • Each container cannot exceed 100ml volume; Liquids in flasks above 100ml cannot be transported, even if partially filled;
  • Perfumes, beverages and other liquids purchased in the duty-free shop must be packed in a sealed bag and accompanied by the invoices on the day of the flight;
  • Drugs will only be accepted with prescription presentation;
  • Feeding babies or special liquids (soups, syrups, serum, etc.), only in the quantity to be used during the flight, including any stopovers. These restrictions also apply to passengers who, despite performing domestic flight, have their embarking made in an area intended for international embarking. In case of connection in other countries, the airline must inform the passenger about the possibility of retaining liquids
2. Can I bring my medicine on the trip?

The entry of medicines in other countries may undergo sanitary inspection. So, do not forget the medical prescription. Remember to take (preferably in your carry-on luggage) the necessary medicines for the entire duration of the trip. It is recommended that medications be kept in the original carton for best identification. Pay attention to the individual volume of the containers, as there are restrictions.

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Travel insurance

1. Am I required to purchase travel insurance?

No. Travel insurance is additional and optional services.

Documentation

1. What documents are required for Brazilians to embark?

On domestic flights you can present any official photo document that allows your identification. Authenticated copies of the documents are accepted. On international flights to Brazilians, a valid Brazilian passport is required. In the case of travel to Argentina, Uruguay, Paraguay, Bolivia, Chile, Peru, Ecuador, Colombia and Venezuela, it is also accepted as a travel document the Identity Card Civil (RG), issued by the Secretariats of Public Security of the States or the Federal District. Stay tuned, because the driver’s licenses and professional or functional portfolios are not accepted in this case.

iras profissionais ou funcionais não são aceitas neste caso.

2. What are the documents required for foreigners to embark?

Domestic flights require a Passport or Foreign Identity Card (Cédula de Identidad de Estrangeiro) – CIE (RNE). The Diplomatic or Consular Identity, or other legal document of Result of international agreements signed by Brazil. International flights require a passport or identity card for citizens of the Mercosur countries.

3. My documents have been lost or stolen. How do I get on board?

In domestic flights, in case of theft, robbery or loss of document, the Accident Report issued less than 60 days will be accepted. In the case of international flights, another Passport must be withdrawn. If the loss occurs in foreign territory, seek the embassy of Brazil or another Brazilian diplomatic representation.

What is allowed?

1. What is the weight of the luggage that I can check out at no additional cost?

It depends on the size of the aircraft and the class in which the passenger is traveling (first class or economic class, for example). To know the dimensions allowed for the transport of your luggage and, also, baggage, check with the airline. Note that the Brazilian regulations applies to flights departing from Brazil. For flights departing from other countries, applies the regulations of the place of origin. In domestic flights each passenger can carry up to 23 kilos, depending on the size of the aircraft. In the case of international flights, depending on the country of destination, the baggage allowance can be of two types: piece or weight. Each passenger will be entitled to carry two baggage of up to 32kg each in the case of deductible per piece. In the weight franchise, each passenger shall be entitled to carry baggage not exceeding in total:

•40kg in first class;
• 30kg in intermediate class;
• 20kg in economy class;
• 10kg for infants not wearing a seat

2. Is there anything forbidden to be carried as carry-on luggage?

It is forbidden to carry sharp or punching objects such as pocket knives, nail scissors, etc. as hand luggage. These items should only be taken in checked baggage.

3. What cannot I carry as checked baggage?

Explosive, flammable or toxic substances are some examples. If in doubt about any specific item you wish to check, consult the airline. 

How to deal with these situations

1. Who should accompany passengers with disabilities or reduced mobility?

At the discretion of the airline, the companion may be indicated by it (without additional charge) or may be chosen by the passenger, who must pay for the companion’s trip. The helper must be at least 18 years of age and able to aid the assisted passenger from the time of check-in until his / her arrival in the public airport area. The accompanying person must travel in the same class and in a seat adjacent to that of the assisted passenger.

2. How to identify my boarding gate?

Check the boarding pass or the arrival and departure panels for the gate number. Also, be aware of the sound warnings about calls for boarding, as the indicated gates may change. This is due to technical reasons for the rearrangement of aircraft in the courtyards.

3. What are the most relevant information that must be on the air ticket?
  • Name and surname of the passenger;
  • Issuing airline company name;
  • Itinerary of the trip;
  • Time and date of service to be provided;
  • Class of service, tariff base or other data that identifies the type of transportation;
  • Tariff rules and restrictions on the use of the ticket, when applicable;
  • Baggage allowance;
  • Identification of the carrier who will effectively carry out the flight; and
  • Procedures and requirements for shipment established by the carrier, according to the nature of the flight.
4. I checked in online, what do I do with my luggage?

If you are without luggage or with only carry-on luggage, you must print the boarding pass and go directly to the designated gate at the times your company has informed you. If you have checked-in luggage, go to the check-in desk, with enough time to identify yourself, check your luggage and show up at the boarding gate at the designated time. Some companies have exclusive desks for the dispatch of luggage.

5. How can I inform myself about my flight schedule?

At the airports there are monitors installed with information on flights at various locations. It is essential that the passenger is always aware of the information on his / her departure time, as it may change. It is also possible to track flight times through the website of airport operators or in their mobile applications. Flight schedules are provided by airlines.

6. How should I do in regard to the schedule of summer and time zone?

Follow local time. No need to calculate time zone or summer schedule. Airline tickets and electronic websites inform local time, both at the origin and at the destination. If in doubt, consult the airline.

7. How to request special assistance?

When selling the ticket the airline should ask about this need. The passenger also has a duty to inform the airline about their needs. This information can be made:
• At the time of purchase of the ticket or at least 72 hours before the scheduled departure time of the flight or the presentation of medical documents to request an accompanying person; or
• 48 hours prior to scheduled flight departure time for other types of assistance.
The company will have to respond to the request within 48 hours.

8. What do I do when there are problems with returning my luggage?

Look for the airline preferably still in the departure lounge or within 15 days after the date of disembarkation and report the fact in a document provided by the company or in any other written communication. To make your complaint, it is necessary to present the proof of baggage dispatch. If it is located by the airline, the luggage must be returned to the address given by the passenger. The baggage may remain in the condition of being lost for a maximum of 30 days (domestic flights) and 21 days (international flights). If it is not located and delivered within that period, the company must indemnify the passenger.

9. How do I change the date of my trip?

Consult the airline or travel agent. The changes are made according to the availability of flights and may generate additional costs for the passenger in accordance with the rules of the contract of carriage applicable to the fare acquired. The period of validity of the ticket is one year from the date of issue.

Air transport

1. Is there any limitation in the travel of pregnant women?

Yes, some companies have restrictions on the transportation of pregnant women. Therefore, it is important to contact the airline and the passenger’s doctor before buying the ticket.

2. How should walking sticks, crutches, walkers, baby strollers, and others be transported?

Conhecidos como “ajudas técnicas”, esses equipamentos devem ser transportados gratuitamente (limitado a uma peça) e levados na cabine de passageiros. Se as dimensões dessas ajudas ou da aeronave (ou, ainda, aspectos de segurança) inviabilizarem o transporte na cabine, elas deverão ser transportadas no compartimento de bagagem. Assim, é necessário verificar antes do voo a compatibilidade da aeronave para realizar o transporte daquele auxílio técnico (espaço, pontos de energia etc.). Quando despachado, o equipamento deve ser disponibilizado ao passageiro no momento do desembarque da aeronave.

3. How is dog guide transport accomplished?

Free of charge, on the floor of the aircraft cabin, next to its owner and under its control, equipped with harness and dispensed from the use of muzzle. It must be accommodated in such a way as not to obstruct the aircraft. In addition, the requirements of the national health authorities in the destination country must be fulfilled, when needed.

Safety guidelines

1. When you arrive at the hotel, what should you do when you enter the room?

When entering the room, leave the bag holding the door open and inspect cabinets, doors and even under the beds. Thus, you guarantee not only your safety, but your comfort, identifying any cleaning fault before littering the suitcase.

2. The ''Do not disturb'' warning guarantees safety?

Do not be satisfied with the “Do Not Disturb” sign on the outside of the door. Make use of the internal locks, especially the chain lock, which limits the opening of the door even if someone has the key to your room.

3. Where should you keep documents and jewelry?

Keep important belongings such as documents, papers, jewelry and electronic equipment that have to be kept in the room in the safe. If there is not one inside the closet, maybe it can be offered by the hotel on your demand. Not having a safe, keep everything in the bag and lock it with a lock.

4. If someone identifies to me as a hotel employee, should I open the door to my room?

At first, if you are not expecting someone, do not open the door, even if someone identifies you as a hotel employee. Always make sure through the magical eye or phone to the front desk.

5. In the case the fire alarm sounds, what to do?

If the fire alarm sounds, get off the shoes and believe: this detail makes all the difference in escaping such a situation. Get used to leaving your pair of sneakers or shoes on the side.

6. If a fire occurs, what should be done?

In case of fire, have a moist handkerchief at your fingertips to filter your breath. In addition, the crouched you are, the less smoke you will inhale.

1. How to choose good restaurants?

Consider the opinions of friends and acquaintances. There is nothing better than a recommendation from someone we know to know whether the restaurant is worth it or not. Although each person has their own taste, issues such as the service, price and quantity of food served are very useful.

2. Does searching on the internet help you find good restaurants?

Yes. Search for restaurants on the internet and visit the sites’ sites. Through the official website of the restaurants it is often possible to perceive the type of menu, the space and the prices of the different dishes. Some even have room for comments from those who have been there.

3. Should one observe the opinions left by people on the internet about restaurants?

One should consider the opinions and recommendations on internet sites. It’s a great way to know what to expect from a restaurant.

4. When looking for a restaurant, what should be taken into account?

Do not guide your choice just by the look of the restaurant. Sometimes the simplest, typical and rustic spaces have the best food. Not always luxury and modernity is synonymous with good food. Try hard. The best way to find good restaurants is to sample the delicacies in various places and then, if you are satisfied, come back and advise the restaurant to your friends and acquaintances.

HAVE YOU GOT THE ANSWERS FOR YOUR DOUBTS? IF YOU DO NOT GET IT, PLEASE CONTACT US WITH OUR FORM OR MEDIA THAT WILL HELP YOU!

Meet our professionals who will provide support for your trip



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  • LIGUE PARA NÓS

Luciana Morais

Consultora em Publicidad e Vendas


Victor Leyton

Direitor Geral


Franciesme Trindade

Consultora em Vendas e Relações Humanas